Brighter Days Ahead
ARRAKIS provides the most complete feature set that’s ever been released in a staff-based app. Staff LDB, CSL2 Boards and Your Services keep you fully informed with up-to-the-second notifications but now we’re adding Filtered Message Lists, Message Groups and more so you can tailor the information you want to view in every situation. Touch the Future of Transport Information with the ARRAKIS App.
“The ARRAKIS App is vital so that we can react to problems as they are happening.”
— D. Statham
ARRAKIS App New Features
NEW Light Mode
With the latest release of the ARRAKIS App, the crack development and design teams have created a whole new look and feel for the UI with Light Mode. Every single element has been adjusted to reflect the new style which can now be simply toggled on and off with the tap of a button.
Staff Live Departure Boards
Recent Searches for Staff Live Departure Boards keeps a list of the 10 most recent location or headcode searches you’ve performed - also allowing you to pin them to this list for future reference and re-searching.
With Filtering, once you have searched for a particular service in the Staff LDB widget, the new filtering function allows you to customise your search even further.
The new filtering function includes the options to show your TOC services first, the ability to hide all passing points shown on a calling pattern or to filter your searches by specific TOCs.
HTML Formatting
in conjunction with the ARRAKIS Portal
The Company Messages feature on the ARRAKIS Portal now comes with the added feature of being able to add HTML formatting to any message. As a result, any business using the ARRAKIS Portal and ARRAKIS App will notice a difference in messages coming through to their phones.
The new HTML functions include: bold text, italic text, underlined text, strikethrough text, text resizing, hyperlinks, text alignment, numbered/bullet lists and clear formatting.
Of course, once you add hyperlinks for web pages, email addresses and phone numbers, once this message is posted to the ARRAKIS App, users will be able to click on these links to launch the specified web page, open an email with the address pre-loaded or click on the phone number for quick dialling.
“I'm finding the app on the whole very easy to navigate and it appears to have all the information that would be useful to me during disruption.”
— E. Heighway
ARRAKIS App Featured Widgets
Filtered Message Lists
NOW WITH READ/UNREAD MESSAGES
Filtered Message Lists have new and improved features and a refreshed user interface for the latest release of the ARRAKIS App.
The Company Default filter allows your business to set-up customised filtering on the ARRAKIS App for each of the different areas of your business; groups of users or even individuals.
You are then able to create 4 more custom filtered lists that can break down into different operators, different types of message, different message statuses and with the latest release, specific pre-defined user groups.
Filtered Message Lists means you can be certain you’ll only be viewing the messages you need to see.
Your Hub
Your Hub allows you to have links to all of your internal company resources, built into the heart of the ARRAKIS App.
With many companies now using Microsoft Teams, Microsoft SharePoint and Yammer, we’ve provided these widgets by default. They just need to be configured…
We also offer the ability to design custom widgets as well, meaning you can have other Apps or websites you need to access, easily reachable without having to leave ARRAKIS.
Delay Attribution
ARRAKIS Delay Attribution allows you to quickly identify and relay the reason why a service may be running late.
Using a simple table and tile format, you are able to input the relevant information before selecting the reason from pre-defined lists that have been broken down into individual tiled categories. You can add your own additional information in the plain text box before submitting these details back to your Control.
“Make it available to all!”
— Varun
ARRAKIS App Core Features
Authenticated Login
Staff LDB
Your Services
CSL2 Boards
Rainbow Boards
TfL Line Services
In-App Notifications
Filtered Messages
Your Hub
Authenticated Login
We have made logging into the ARRAKIS App as straightforward as possible by enabling you to use your standard company credentials.
Once logged in, you will remain so until you choose to log out.
Staff Live Departure Boards
ARRAKIS Staff Live Departure Boards give you access to train details, full calling patterns and any disruption messages affecting a chosen service. Not only can you quickly search by Station Name and CRS code, but also by headcode, with details of your own TOC services always shown with a coloured bar next to them.
You can even ask to be notified about selected services simply by pressing the ‘notify’ bell next to the service.
Once you’ve performed a search you simply tap into any shown service for further information. This includes the full calling pattern, indicating where the train is in real-time and any associated Tyrell IO messages relating to service, line or station disruption.
Your Services
The Your Services widget is a central repository for all of the services you may be interested in and want to receive notifications about.
Split into three sections, Your Services combines automatically delivered headcodes*, that relate to the services you are working on that day; Working Services that you can manually add that you may be catching on a specific day and Notify Me Services that are the services in Staff Live Departure Boards that you have selected to be notified about.
Your Services can also provide information for businesses that have multiple TOCs as part of their group.
* Requires separate crew resource package.
CSL2 Boards
ARRAKIS CSL2 Boards provide you with an instant snapshot of what is happening with your chosen list of TOCs.
This means that in times of major disruption, staff can avoid sending their own customers to another TOC who are also experiencing severe disruption.
Rainbow Boards
ARRAKIS Rainbow Boards provide a network and route overview as to how well services on routes are performing based on real-time updates, allowing you to pass summary information onto customers making connecting journeys.
The statuses are configurable and may state: Good Service, Minor Delays or Major Disruption, along with other options include potential overrunning Engineering Works or Emergency Timetables in Operation on those line of routes.
TfL Line Status
ARRAKIS TfL Line Status provides an overview of the whole TfL network as to how well the different Underground Lines and other operations are performing.
This is based on real-time updates, allowing you to pass valuable information to customers interchanging between National Rail and TfL services.
“Nothing to change. I like it and I like the fact that I don't have to scroll through endless items that don't refer to me or my train.”
— S. Matthews
We’re Always Improving
All of the above shipped with the latest version of the ARRAKIS App – but we were only just getting started.
Since releasing this version we’ve been hard at work developing and building new features that will be released in the coming months. Our aim, as always, is to create the most feature-rich and truly useful staff-based app that’s ever been held in a hand. To see all the latest and improvements, check out our blog.